Alertas de viaje y alteraciones
Latest alerts and rebooking policies
Last updated on Monday 14 April 2025, 8:45 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.
KLM will resume flights to Tel Aviv on 31 May 2025.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Opciones de autoservicio
Si su vuelo se ve afectado por una alteración, le informaremos por correo electrónico o mensaje de texto y realizaremos una nueva reserva automáticamente si es necesario. ¿Desea modificar los datos de su viaje o solicitar un reembolso? Consulte nuestras opciones de autoservicio.
Cambiar su vuelo
Modifique fácilmente la fecha de su viaje, las horas de salida o el destino en caso de alteración.
Cancelar su vuelo
¿Desea cancelar su viaje debido a cambios inesperados? Obtenga más información sobre sus opciones.
Consulte los detalles de su viaje
Consulte o modifique rápidamente la información más reciente de su viaje accediendo a Mi viaje.
Solicitar una compensación
¿Ha sufrido alguna cancelación, retraso o cambio en su reserva? Podría tener derecho a una indemnización.
Solicitar un reembolso
¿Ya no quiere tomar su vuelo? Compruebe si le devuelven el importe del viaje no utilizado.
Informar sobre equipaje retrasado
¿No encuentra su maleta al llegar? Comuníquelo siempre online en las 48 horas siguientes a su llegada.
Apoyo y derechos
Alteraciones en Schiphol
¿Ha sufrido alguna alteración al viajar por Schiphol? Esto es lo que puede esperar y lo que puede hacer.
Alteraciones en otros aeropuertos
¿Ha sufrido alguna alteración al viajar por un aeropuerto distinto al de Schiphol? Esto es lo que puede hacer.
Lea sus derechos
En caso de cancelaciones, retrasos, descenso de clase y denegación de embarque, estos son sus derechos.
¿Necesita nuestra ayuda?
Si tiene problemas con nuestras herramientas de autoservicio, no dude en ponerse en contacto con nosotros.